Strength Studio Au Terms and Conditions for use of our Studios

It is a condition of us allowing you to use our Studio across all location as a client, member or guest, that you agree to our terms and conditions. If you do not agree our terms and conditions, you should not use our studio as a client, member or guest. By ticking the agree box, you acknowledge and agree that you have read and accepted these terms and conditions and understand that in ticking the agree box that you are entering into a binding agreement with us. These terms and conditions were last updated on 22nd May 2024.

The following terms and conditions apply to all users, members and guests across all of our Studios, you must book sessions using Momence; you must adhere to our cancellation policy; we reserve the right to restrict you from using our studio; we may terminate your access and permission to use our Studio if you breach these terms and conditions.

Definitions:
1. Parties. We will refer to Strength Studio Au as “Studio”, “Studios”, “Instructors”, “Sub-Contractors” “us”, “we”, “our”. We will refer to you, the client, member, or guest as “participant”, “you”, or your”

 Strength Studio Au General Terms & Conditions

1.WHAT WE WILL DO
If you agree to the Strength Studio Au Waiver we will: (a) provide the Services to you in accordance with these terms and conditions; and (b) grant you access to the Studio to receive the Services and access the facilities made available to the Studio.

2.OUR RIGHTS
We reserve the right to refuse you entry or remove you from the Studio, if you breach a term of these terms and conditions.

3.OUR STUDIO RULES
You must:

(a)comply with our Studio rules and health and safety requirements; (b) comply with any relevant laws; (c) respect our Strength Studio Au’s clientele, members and guests, and our Sub-Contractors, including not causing offence or injury to those people or causing damage to their property; (d) cease participating in the event of injury, discomfort or illness’ (e) comply with our Instructor’s and Sub-Contactor’s instructions at all times (f) enter and leave the Studio without making unreasonably level of noise or disruptions (g) adhere to all parking instructions and accept all fines or related incidents will be your responsibility

4. PACKAGES TERMS & CONDITIONS

Includes:

·       Casual Walk Ins
·       Intro Offer
·       5 x Pack Group Reformer
·       10 Pack Group Reformer
·       Private 1:1
·       5 x Pack Private 1:1 Sessions

4.1 All class packages sold through the Momence App has a validity period that may change without notice and it is your responsibility to follow up on your own packages through the Momence App. These packages are non-refundable, cannot be extended or transferrable and will activate from the date of your first booking. At the end of the validity period, all unused passes and credits will not be rolled over, transferred, extended or refunded.

4.2 In the case of a long term or permanent injury or illness that prevents the use of our services, immediate termination of the package will be permitted. Termination will take effect from the date we receive written confirmation from a medical doctor. Once termination takes place, you are entitled to transfer the remaining credit to another existing member, new member or a partial refund less GST and terminal fees may be returned. This will only be permitted and approved by the Studio Manager, Head Trainer or Director.

4.3 We may terminate your existing packages without notice for inappropriate, offensive or illegal behaviour determined by our Instructors or other members.

4.4 Our cancellation policy can be applied to all Packages. All Cancellations made outside of the 8 hour cancellation, will be credited back into your Momence Account in order to be used at a later date. All Cancellations made within 8 hours will not be credited into your account. There will be no remuneration or reimbursements of any kind for any lost, expired or unused credits.  

4.5 GST has been applied to all packages.

4.6 All purchases made are final.

5. MEMBERSHIP TERMS & CONDITIONS

Includes:

·       Weekly Membership

5.1 Weekly memberships are priced per 7 days. Payments operate on a 7 day schedule from the credit card stored on Momence. Payment will continue unless notified at least 1 weeks written notice to terminate membership.

5.2 Membership holders will adhere to our Cancellation Policy. All Class Cancellations made outside of the 8 hour cancellation, will have no affect on your membership. All Cancellations made within 8 hours will be charged a Late Cancellation fee of $25 which will be applied to your credit card on file. There will be no remuneration or reimbursements of any kind.

5.3 Failed Membership payments will as a result freeze your membership and all upcoming bookings will become nullified.

5.4 To request a freeze of membership, at least 3 day’s notice is required. Membership suspensions are unlimited in number but must be a minimum period of 7 days and a maximum period of 6 months. 

5.5 We may terminate your existing packages without notice for inappropriate, offensive or illegal behaviour determined by our Instructors or other members.

5.6 GST has been applied to all Memberships.

5.7 All purchases made are final.

6. CLASS CANCELLATION POLICY

6.1 A minimum of two people is required for a class to proceed. You will be contacted via text or email prior to the start of the class should it need to be cancelled and your class credit will be returned into your Momence Account.

6.2 (a) Cancellations made within 8 hours of the class start time will forfeit that class credit. If you fail to show up to class you will be marked as No-Show through the Momence App and you will forfeit that class credit. (b) In the case where there is no class credit remainder or you are on a Membership plan, a fee of $25 will be credited from the card on file. You agree that if the cancellation occurs and no class credit or fee has been settled, we reserve the right to ban your account until the funds are being settled. All class cancellations and amendments are to be managed on the Momence App. Any cancellation made outside of the 8 hour time frame your credit will be returned into your account and no fee will be charged.

6.3 (a)Arriving after the time of your session will be considered late. If you arrive more than 10 (ten) minutes from your session start time, the Instructor reserves the right to refuse you entry to prevent disruptions and may give your spot away to a walk-in client. In the case that this occurs, you will be marked as a Late Cancellation and the credit used to book into that session will be forfeited.
(b) You understand and agree that when you have a class scheduled, you will arrive on time to your scheduled class and that late arrival will only shorten your class.

7. MEDICAL CLEARANCE FOR INJURIES & PRE AND POST NATAL

 7.1 Instructors reserve the right to restrict clients to particular movements for safety reasons and we also reserve the right to turn clients away if you do not have the correct medical clearance.

7.2 (a) We take no responsibility for any injury or damages that may occur whilst in the facilities or injuries or damages that may stem from using the facilities, including while under the instruction of the personal trainers. (b) We take no responsibility for adjustments made outside the Instructor’s advice given during class. You accept any injury or damages that may occur and release the instructor and Strength Studio Au of negligence.

7.3. You understand that Fitness Trainers are not Health professionals and you acknowledge that whilst participating with Strength Studio Au, all advice given by the Fitness trainers and Pilates Instructors is general in nature and we will not be held responsible for any injuries caused

7.4. You accept that in participating with Strength Studio Au you will notify the fitness instructor in charge of any new and/or reoccurring injuries, health conditions and whether or not you are pregnant prior to your class. If you suffer any additional injuries because you choose to continue with your session/s despite these events it will not be the responsibility of Strength Studio Au. All pregnant clients are to strictly adhere to the Instructor’s advice and any injuries self inflicted will not be in any way Strength Studio Au’s responsibility. Please take note of the general advice currently given:

Up to 15 weeks: You may continue group classes up to the 15th week. After the 15th week, modifications will need to be given and adhered too

Beyond 15 weeks: If you have a high-risk pregnancy, you will require a doctor’s approval in writing to continue classes with us. We reserves the right to turn clients away who does not have the correct medical clearance at their own discretion

Post-natal: After your 6-8 week GP or Obstetrician clearance will be required before commencing with us. We reserve the rights to turn clients away who does not have the correct medical clearance at their own discretion

7.5 You understand that classes with Strength Studio Au may be physically strenuous and you voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death.

8. BELONGINGS, LOSS & DAMAGES

8.1 When attending class with us, you accept to park responsibly being mindful of neighbour’s driveways and entrances, parking within Council Restrictions and all complaints and related incidents will be your responsibility.

8.2. In accepting this agreement you understand that whilst you attend class, we are in no way responsible for the safekeeping of your personal belongings while you attend class including personal belongings in the car and on premises.

8.3  You agree to pay for any loss or damage to us caused by you as a result of your wilful, wrongful or negligent conduct. This includes but not limited to all equipment and premises property.  

9. PRIVACY POLICY

9.1  You understand that all personal information gathered by Strength Studio Au is kept confidential and under no circumstances will any information will be shared with any third parties. For more information on information collected and handling practices, please refer to our Privacy Policy

9.2 You give permission for us to gather photographs and videos for the purpose of Marketing on all Social Media Platforms including on Instagram, Facebook, Google, but not limited too. If you do no agree to this, you need to notify the studio in person.

10. MISCELLANOUS

10.1 You understand that Strength Studio Au may update their Terms and Conditions without notice and you agree to all future Terms and Conditions that are laid out by Strength Studio Au

10.2 You agree to indemnify Strength Studio Au from all liabilities, claims, and expenses, including legal costs, that arise directly or indirectly as a result of the a breach of these Terms and Conditions and use or misuse of the Studio, Websites, Social Media Accounts or the Momence App.